Terms and conditions

TAHKOcom Ltd, Central booking office’s terms of reservation, payment and cancellation

TAHKOcom Ltd follows the following terms in accommodation mediation. These terms become binding for the customer when they confirm their preliminary reservation as final or make a final reservation directly. Reservations made through the online booking system are immediately final. The terms become binding for TAHKOcom Ltd when TAHKOcom Ltd has received the customer’s payment and the adult making the reservation has filled out the traveler registration form. After the agreement is concluded, TAHKOcom Ltd has the right to increase the agreed price if taxes or public fees affecting the rental price change. These terms are valid until further notice, and TAHKOcom Ltd reserves the right to make changes.

The terms also apply, where applicable, to other tourism products.
The person making the reservation must be an adult at the time of booking.
We process personal data in accordance with our privacy policy.

1. Preliminary Reservation, Reservation Confirmation, Final Reservation, Invoice, Payment, and Reservation Documents

TAHKOcom Ltd may, at its discretion, accept preliminary reservations. A preliminary reservation will be automatically removed after the confirmation date unless the customer has contacted TAHKOcom Ltd to confirm it as final. Only final reservations can be made for certain times or destinations, and if the start of the accommodation is less than 30 days away, the reservation can only be made as final.

Reservations made through the online booking system are final and thus binding. There are various payment methods available in the online booking system, and some payment methods incur an additional payment method fee. The customer can also choose “TAHKOcom Invoice” as the payment method in the online booking system, in which case a service fee of €20 (for group reservations €30) is added to the invoice. A service fee is also added to reservations made through the sales service.

For reservations paid via TAHKOcom invoice, the advance payment is 20% of the accommodation price of the holiday home plus the service fee. The due date for the final payment is no later than 42 days before the start of the holiday. If there are less than 42 days from the reservation date to the start of the reserved period, only one invoice will be sent, which includes the full reservation amount. The entire invoice is due immediately. For reservations under €300, only one invoice will be sent. When paying via online banking or credit card, the total amount is due immediately.

If the customer does not make the payments by the due date, the reservation will not be confirmed, and TAHKOcom Ltd may unilaterally cancel the reservation and return the property for sale. Failure to pay the reservation fee is not a cancellation on the customer’s part, and the reservation fee will be charged unless the customer has canceled the reservation in writing!

The invoice will include information about the holiday home, its equipment, and directions to the key collection point and the holiday destination. For reservations paid through the online booking system, a reservation confirmation, information about the holiday home and its equipment, and directions to the key collection point and the holiday destination will be sent to the customer via email on the next business day after payment.

2. Obligation to Provide Traveler Information

According to the Accommodation Act, a traveler must fill out a registration form before staying. Those who have booked their accommodation through TAHKOcom Ltd are required to complete the electronic registration form at: my.tahko.com. A penalty is imposed under the Penal Code for failure to provide the required information and for providing false personal information.

3. Cancellations and Changes to Reservations

A final reservation cannot be canceled without a fee. A preliminary reservation can be canceled without a fee until the confirmation date. Changes in weather conditions, the number of slopes or routes, natural phenomena, major accidents, epidemics, strikes, vehicle breakdowns or changes in public transportation, restrictions imposed by authorities, pet illness, or other reasons do not change the cancellation terms. We recommend taking out travel insurance for the problems mentioned above.

Cancellations must always be made in writing to TAHKOcom Ltd. The cancellation is considered to have occurred at the moment TAHKOcom Ltd receives the notice of cancellation. Cancellations made outside office hours are considered to have been made on the next business day. Please note: Failure to pay the reservation fee is not a cancellation! If the customer does not cancel their reservation and the property remains unsold due to the unpaid reservation (which has not been canceled in writing), the full reservation price will be charged to the customer who made the reservation.

In the event of cancellation of a final reservation, 20% of the reservation price and the service fee will always be withheld. If the reservation is canceled later than 42 days before the start of the reserved period, the full reservation price will be charged.

If the customer changes the holiday home, the holiday period, or cancels part of the reserved holiday homes, it is considered a cancellation of the previous reservation and a new reservation. The paid reservation fee cannot be transferred from one property to another because the holiday homes mediated by TAHKOcom Ltd have hundreds of different owners, and therefore the transfer is considered a cancellation for one owner and a new sale for another. If a reservation for travel services (e.g., linen amounts or other services) is changed at the customer’s request, a handling fee of €20 will be charged for each change. A service fee of €20 is added to all invoices.

4. Cancellations Due to Illness

The customer has the right to cancel the accommodation reserved for the entire family and receive a refund of the price paid to TAHKOcom Ltd for the accommodation and related ancillary services (excluding 20% of the accommodation price and the service fee) if it would be unreasonable to expect the family to travel due to the fact that the person who made the reservation or a close relative of theirs suddenly falls seriously ill, is seriously injured in an accident, or dies. In such cases, sudden illness affects all guests, making it possible to cancel the entire reservation. A close relative is defined as a spouse, partner, child, parent, in-law, sibling, grandchild, or grandparent.

Even if it is not a single-family trip, sudden illness may entitle an individual group member to cancel their participation, in which case they can receive a refund of their share of person-priced products (e.g., linens, breakfasts, and accommodation if the property is priced by the number of people). The absence of an individual guest due to sudden illness does not entitle the other guests unaffected by the sudden illness to cancel the accommodation. A refund is not possible for property-priced products unless the sudden illness affects all those staying in the holiday home, for example, if the price of a 6-person cottage is the same whether 1 or 6 people stay. A refund of the share for person-priced products requires that the person seeking the refund is registered as a guest.

A sudden illness or injury in an accident must be proven with a medical certificate, which must include the start date of the illness, a diagnosis, and a TRAVEL BAN in Finnish. Generally, epidemic-like influenza (e.g., swine or bird flu) does not result in a travel ban. Sudden illness does not mean a chronic or long-term pre-existing condition that suddenly worsens, thus preventing the trip. We recommend that our guests have travel insurance that includes cancellation coverage. Cancellations due to illness must be reported immediately. In cancellations due to illness, the advance payment and the service fee are deducted from the refundable amount. If the cancellation occurs later than 48 hours before the reservation period begins, the customer’s payment will not be refunded.

5. TAHKOcom Ltd’s Right to Cancel or Terminate a Reservation Due to Incorrect Pricing Information, Non-payment, or Misuse

Incorrect pricing information does not bind TAHKOcom Ltd if the price is so clearly incorrect that the customer should understand it as well. This situation is, for example, when the difference between the stated price and the actual price is significantly large or the incorrect price can be considered exceptionally low compared to the general price level.

TAHKOcom Ltd may cancel an unpaid reservation on the due date without notice. TAHKOcom Ltd has the right to terminate an already started reservation based on the specific abuses outlined in these terms later.

6. TAHKOcom Ltd’s Right to Cancel or Terminate a Reservation in Force Majeure Situations

If a force majeure event, such as frozen pipes or another sudden problem that prevents the use of the holiday home, occurs, the owner of the holiday home may cancel or terminate even a paid reservation through TAHKOcom Ltd. Such a force majeure situation also includes the sale of the holiday home if the new owner wants to use it. However, the owner of the holiday home must strive to find a replacement for the customer to the best of their ability. TAHKOcom Ltd will refund the price of the remaining period to the customer after deducting the services they have already received.

TAHKOcom Ltd will notify the customer of any cancellation or interruption as soon as possible. The customer has the right to receive a refund for the accommodation price paid to TAHKOcom Ltd or for the unused portion of the accommodation price due to the interruption.

TAHKOcom Ltd’s liability is limited solely to refunding the amount paid to TAHKOcom Ltd, and there is no obligation to provide a substitute property. There is no liability for compensation for travel or other indirect costs or for the price of alternative accommodation.

Where possible, TAHKOcom Ltd may offer an exchange to another property as an alternative to cancellation. Any difference in price between properties will be charged to the customer if moving to a more expensive property, or refunded to the customer in the case of a less expensive property.

7. Key Handover, Use, and Return

Holiday homes have different check-in and check-out times. You can check the check-in and check-out times for your booked property in the booking confirmation or invoice. The keys to the holiday home are provided at the TAHKOcom Ltd’s office unless otherwise stated in the booking confirmation.

The person making the reservation is responsible for the keys during the reservation period. A lost key will incur the actual cost of changing the lock.

8. Stay at the Holiday Property, Damages, Linen, and Cleaning

The accommodation price for holiday homes includes the free use of the property. The price also includes the equipment specified in the booking documents. The booker is fully responsible for maintaining the condition of the holiday home and its equipment during their stay.

The customer is required to immediately report any damage caused to the holiday home or its contents and compensate for it to TAHKOcom Ltd or its authorized maintenance company. TAHKOcom Ltd or its authorized maintenance company has the right to charge the booker who caused the damage for any costs related to claims and transportation. Unreported damages will be charged afterward based on actual costs.

Customers are expected to use linen. If necessary, linen is available for a separate fee from TAHKOcom Ltd or its authorized maintenance company. If the customer has not used linen, an additional charge for washing duvets, mattress pads, and pillows will be sent to the booker based on actual costs.

Residents are responsible for cleaning the holiday home during their stay. Final cleaning is included in the reservation unless otherwise stated in the booking documents. Note that the final cleaning service ordered for a reservation ending on a weekend or public holiday is charged at 1.5 times the normal rate. A higher price is charged for final cleaning services ordered on-site.

Although final cleaning is included in the reservation price, the property is expected to be in the same condition as normal living, i.e., furniture and other equipment in place and intact, trash removed, dishes washed or at least placed in the dishwasher, and any bodily fluids, etc., removed. If the holiday home is not in the expected condition at the end of the reservation, and the caretaker has to clean it before the next customer arrives, the cleaning time will be charged afterward according to the maintenance price list.

9. Number of Persons and Guests, Related Abuses, Disturbing Behavior

The maximum allowed number of occupants in the holiday home is equal to the number of beds and extra beds, and it must not be exceeded. The number of occupants must be specified at the time of booking, and all occupants must be registered on the travel registration form. TAHKOcom Ltd or its authorized maintenance company has the right to check any suspected excess of the booking’s specified number of persons and document it, for example, by photographing and recording the information of the persons found at the property. For any unregistered occupants found, a surcharge of €60 per person per day will be charged in cash, and they will be immediately removed from the holiday home.

Temporary visitors are allowed up to half the number of occupants (e.g., in a 4+2 person cabin, a maximum of 6 people can stay, and 3-4 guests can visit at the same time). Quiet hours in the holiday homes are from 10 PM to 6 AM, during which no guests are allowed to avoid disturbing the neighbors. TAHKOcom Ltd or its authorized maintenance company has the right to set another time limit by which visitors must leave, or they will be considered occupants. If additional occupants do not leave or arrange other accommodation for themselves, or if they return to the holiday home despite being asked to leave, TAHKOcom Ltd or its authorized maintenance company has the right to immediately terminate the reservation and vacate the holiday home of all occupants and their belongings.

Staying in holiday homes requires respecting the owner and neighbors, including quiet hours from 10 PM to 6 AM. The booker is fully responsible for both the condition of the holiday home and maintaining neighborly relations. Threats to property and disturbances must be reported immediately to TAHKOcom Ltd or its authorized maintenance company. If an occupant or guest continues to cause disturbances or danger in the holiday home or its surroundings despite a notice or warning from TAHKOcom Ltd or its authorized maintenance company, TAHKOcom Ltd or its authorized maintenance company has the right to terminate the reservation immediately. TAHKOcom Ltd or its authorized maintenance company has the right to charge the booker who caused the disturbance or damage for any costs related to complaints and relocations of other customers.

If TAHKOcom Ltd or its authorized maintenance company has to intervene in abuses during the reservation period more than once, the hours spent on such visits will be charged to the booker according to actual costs, taking into account night and holiday surcharges.

10. Camping, Recreational Vehicles

Camping in any form is prohibited in the yard and parking areas of holiday homes (i.e., sleeping in caravans, motorhomes, tents, other vehicles, on terraces, or under the open sky is not allowed). Violation of the camping ban will result in the immediate termination of the reservation.

The holiday home’s owner may, at their discretion, grant permission or deny parking a recreational vehicle and possible power supply to the vehicle when asked in advance, and set a price for these. Without prior permission, recreational vehicles may not be parked in the yards or parking areas of holiday homes. A minimum fee of €60 will be charged for unauthorized parking of a recreational vehicle or for any power taken from it.

11. Smoking, Pets, Lost Property

Smoking is only allowed outside holiday homes in designated areas. Smoking inside will lead to the termination of the reservation and a ventilation fee according to the price list.

As a rule, bringing pets into the holiday homes we mediate is prohibited; in some cases, this is due to the owner’s allergy, in others, because the owner has their own pet. Please check in advance whether pets are allowed in your booked property. Bringing a pet to the holiday home must always be reported to TAHKOcom Ltd. A pet fee of €30-60 per reservation, depending on the property, will be charged for bringing a pet to a permitted holiday home. An additional fee of €60 per reservation will be charged in cash for unauthorized pets, and the reservation may be terminated.

Lost property will be delivered to the local lost property office, where it can be inquired about.

12. Deficiencies and Complaints in the Holiday Property

All remarks regarding the equipment and condition of the holiday property must be immediately addressed to TAHKOcom Ltd or its authorized maintenance company, so they can be corrected or compensated where possible. If the nuisance cannot be immediately rectified, a written complaint must be made immediately. Complaints made later will not be considered.

Pictures of the holiday properties are indicative, and, for example, differences in the arrangement of furniture or cupboards locked for the owner’s use do not entitle complaints. TAHKOcom Ltd is not responsible for any errors in the preliminary information about the holiday properties that arise after the booking due to sudden changes in conditions (e.g., blue-green algae, snow or ice changes, construction on neighboring plots, forestry work near the plot, changes in outdoor routes, restaurant or store locations, etc.) or due to changes made by the owner in equipment, etc., that have not been reported to TAHKOcom Ltd, or due to problems caused by third parties (e.g., snow plowing, road works, interruptions in water, sewer, or electricity networks, communication or TV networks).

TAHKOcom Ltd is not liable for any allergy or similar issues caused to customers by smoking, dust, air or water impurities, interior or surface materials, domestic or wild animals, plants, or any other reasons. Unless the holiday property is specifically mentioned as an allergy property, it is likely that the owner of a pet-free property has their pet.

If the customer and TAHKOcom Ltd cannot reach an agreement on the aforementioned issues, the customer may refer the matter to the Consumer Disputes Board.

13. Campaigns and Offers

In addition to these booking terms, campaigns and offers are subject to any special conditions that can be found in the offer and campaign materials. Offers and campaigns are only valid for the periods specified in the special terms, and they only apply to new reservations. Multiple campaigns or offers cannot be combined, even if they are valid simultaneously.

14. Hot Tubs and Pools

Due to the high water and firewood consumption, all self-brought or rented hot tubs and pools are prohibited in the yards of holiday homes. They also disturb neighbors, and the drainage water causes erosion and slipperiness. In some holiday homes, hot tubs are allowed, and this is specifically mentioned in the property’s information (however, the introduction of a hot tub must always be reported to TAHKOcom Ltd). A hot tub introduction fee will be charged. Otherwise, the ban is absolute, and a cash fee of €1,000 will be immediately charged for violations, and the accommodation reservation will be terminated.

15. Charging Electric Cars

Electric cars may only be charged in designated areas. If charging has not been arranged at the holiday home, charging is prohibited. A violation of this charging ban will result in an immediate €300 fee, and the accommodation reservation will be terminated.

16. Force Majeure

TAHKOcom Ltd is not liable for damages caused by factors beyond its control, such as natural phenomena (e.g., a rapid algae bloom, invasion of animals, unexpected weather changes, epidemics, floods, natural disasters, changes in legislation, etc.), force majeure, or similar unforeseen events that occur after the conclusion of the reservation, such as interruptions in energy supply (e.g., water, electricity, district heating, and cable TV).

The reservation may be canceled or terminated if force majeure or an unforeseen event causes significant and unavoidable changes in the terms of the reservation.

17. Disputes

These terms and conditions are governed by Finnish law. Any disputes regarding these terms will be settled in the Northern Savonia District Court. The customer may also take legal action in their district court of residence.

Central Booking office TAHKOcom Ltd
Tahkolaaksontie 4 a, 73310 TAHKOVUORI, FINLAND
tel. +358 300  870 787 ( 0,65 €/min )
booking(at)tahko.com